Frequently asked questions

Getting started

Is it possible to update my personal profile?


Once into Edulai, If you click on the avatar icon on the top right side, you will see your personal data. At the moment you can’t change them, but you can repeat the initial self-assessment if you want more customized resources for your level of skills.




How can I get an Edulai account?


You can register here for Edulai Assess and Learn https://mailchi.mp/a391cd9c4ca0/edulaitesting However if you want to assess in real time your soft skills you have to contact directly Lucilla Crosta at lucilla.crosta@smarthink.eu




What is Edulai?


Edulai is a software aimed at measuring and developing users’ soft skills. It is divided into three sections: Skills Checker, Assess and Learn. It measures 8 main soft skills, namely: teamwork, leadership, critical thinking, problem solving, interculturalism, digital technology, communication and English language.




What can I get from Edulai?


Edulai, thanks to the Artificial Intelligence engine, is able to offer the best suited resources according to your own level. Moreover, the system uses the AI to evaluate written text submitted by the users. The majority of resources are OER (Open Educational Resources), this means that they are freely available on the net. Finally it can measure in real time your soft skills throught the Skills Test.





Technical issues

I can't open the Edulai page, how can I fix this?


If the Edulai page doesn’t open:

  • Please check your Internet connection and make sure it’s working properly
  • The session may have expired, in this case you will see a warning message that invites you to open the Moodle page and log into the system again.
  • It may be a browser problem, try to open Edulai in Google Chrome.

In case you couldn’t solve the problem, do not hesitate to contact us with the “Report an Issue” form– please try to be as specific as possible when describing you issue.




I’ve forgotten my email address, what can I do?


Each Edulai account is tied to an email address. If unsure of the email connected to an account, just contact us via the “Report an Issue” form, by clicking here so we may assist you.




I no longer have access to my account's email address, how can I solve this?


Kindly try logging in with your last known credentials and try changing the email address connected to the account. If you’ve lost access to the email address, please reach out to your email service provider to try and regain temporary access.




I've forgotten my Edulai password, can I reset it?





I have Edulai login details but they do not work, how can I solve this?





I can’t open the Edulai Skills Checker® page, how can I fix this?


If the Edulai Skills Checker® page doesn’t open:

  • Please check your Internet connection and make sure it’s working properly
  • The session may have expired, in this case you will see the log in page
  • It may be a browser problem, try to open the link in Google Chrome

In case you couldn’t solve the problem, do not hesitate to contact us with the “Report an Issue” form– please try to be as specific as possible when describing you issue.




I've forgotten my Edulai Skills Checker® password, can I reset it?


Yes, in the login page there is the possibility to click on "Forgot your password?". It will then appear a window asking you for your email.





Learn section

What can I get in the Learn section?


Edulai Library is an Intelligent library that suggests users specific and high quality content on soft skills based on the current and potential level of users.




Is there a tutorial on how to make the most out of this section?


Yes, when first accessing this section you will see a series of suggestions that will automatically display as a guide. You can always replay this tutorial by clicking on the icon with a question mark.




How can I filter my research?


Each skill page has a search bar with some filters: resource name, difficulty, type, duration and language. To apply the filters you have to click on the Search button, while if you want to clear all filters you just have to click on the Reset button.




What are recommended resources?


Recommended resources are automatically suggested by Edulai using the Artificial Intelligence engine. They are the first resources you will see in each section and can be recognized by their blue background.




Can I add a new resource to the system?


Yes, you can add new resources to the system. Once they are approved you will be able to see them in the most suitable section previously selected.




If a resource doesn't open in Edulai, can I open it in a new window?


Yes, it is recommended that you open up a resource in a new window by clicking on the “Open in new window” green button placed at the bottom of the resource window.




How can I request Edulai Learn access for my institution?


You need to contact Lucilla Crosta at lucilla.crosta@smarhink.eu




Why I have some troubles in accessing Edulai Library?


You need to first check you are using Chrome as your main Internet Browser. Once there you need to login into the page with your Id and password, click on "site home" and then on "21st Century Skills Demo".




Why sometimes a new window does not open up while accessing resources?


Because you need to allow your browser to open up pop up window in your screen. If this functionalities is disabled resources will not open up for you on the Internet.




Can I repeat the initial self-assessment on skills?


Yes, you can repeat the self-assessment by clicking on the avatar icon placed on the top right corner of the page and scrolling the page down until you see the “repeat assessment” yellow button.





Assess section

How can I submit a new piece of writing for detecting my skills?


To submit an assignment, you just have to go to the Learn section, click on the green button “submit new assignment” and fill in the form with the information required.




What is the 2/3 steps evaluation process of the piece of text?


The user submits the text to Edulai and carries out a self-assessment of the skills, the Artificial intelligence immediately shows its evaluation for each skill and a combination of the two and the supervisor can also add his evaluation to the system that will combine them to three.




As users, what feedbacks will I receive on the text submitted?


You will get an evaluation on how good you are from a scale from 1( basic) to 5 (expert) in critical thinking and communication skills.




What can I get from this section with the user account?


Within its user account, Edulai allows the user to copy and paste a written piece of text into the software and get an immediate evaluation for critical thinking and communication skills ranging from 1 to 5 (from basic to expert).




What can I get from this section with the supervisor account?


You can participate in the assessment together with the Artificial Intelligence (AI) engine and the users in your group. You will get notified about the submission of new text that need your contribution.




As user, how many times can I submit a piece of text in Edulai Assess?


As many time as you wish.




As supervisor what feedback will I see my users will receive?


The AI feedback, the user self-assessment and the supervisor feedback + the combination of the three with some qualitative feedback from the engine.




As a supervisor, how can I be informed of a new piece of writing submitted by my users for detecting their skills?


You need to click on the notification icon at the top left corner of your Edulai account main page.




How many times can I see the past and current pieces of texts assessed for my users in Edulai Assess?


As many time as you wish.




Can I have my private class where users and supervisors work together on submitted piece of text?


Yes, you can have a private class of users where you can monitor their progress and skills assessment results and provide your own too.




How can I request Edulai Assess access for my institution?


You need to contact Lucilla Crosta at lucilla.crosta@smarhink.eu




Why do I have some troubles in accessing Edulai Assess?


You need to first check you are using Chrome as your main Internet Browser. Once there you need to login into the page with your Id and password, click on "site home" and then on "21st Century Skills Demo".





Edulai Skills Checker

What is Edulai Skills Checker®?


Edulai Skill Checker® is a new product of the Edulai package built to measure in real time the soft skills required today by the labour market. The Skills Checker® immediately assesses the competencies of individuals through the Skills Test.




How can I get an Edulai Skills Checker® user account?


You need to be part of a specific institution/company that will buy an access to Edulai Skills Checker for you.




How many account types are in Edulai Skills Checker?®


There are 4 main account types available: Admin, Principal, Supervisor and Basic user. If you want to learn more, please visit the Edulai Skills Checker® page or contact lucilla.crosta@smarthink.eu




I didn't receive the welcome email, how can I request my account?


In order to set your password for your Edulai account you need to receive a welcome message from the system. If you did not, please check your SPAM folder or contact Lucilla.crosta@smarthink.eu Edulai team is regularly checking new registrations in the system so they may get back to you with additional instructions.




How can I update my profile settings?


If you are a basic user your name, account type and email can’t be modified. However, you have the possibility to choose between Italian and English language.




How can I check the result of my answers as a user?


In the Statistics section you will see the results of the self-assessment and the current score based on the Skills Test you have already unertaken in a radar chart. In the same section there is a list of the Subskills score represented by a 5-star rating system.




What can I get from Edulai Skills Checker?


You can get a personal account where to access your Skills Test and your real time soft skills assessment results. In this way you will know what are your areas of improvement and your strenghts.




How can I request Edulai Skills Checker® institution access and credits?


You need to contact lucilla.crosta@smarthink.eu





If you have checked all the issues above and none apply, report an issue.

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